Refund policy

Refund Policy/ turnaround time policy

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Return & Exchange Policy

Everything We Make Is Built to Order

At Rockin Diamond Leather, we do not pull finished products from a warehouse or off a shelf. Every item is built after your order is placed.

When you purchase from us, you are reserving our time, craftsmanship, and materials to create that item specifically for your order.

Because our products are handmade and built to order, our return and exchange policy is different from that of a traditional retail store. Please review your order details, sizing, colors, personalization, and other selections carefully before completing your purchase.

Exchanges

Because every item is built to order, we do not offer traditional returns for refunds.

When applicable, we may approve an exchange or store credit within 30 days of delivery, provided the item:

Is unworn and unused

Is in new, original condition

Shows no signs of wear, damage, alteration, stains, or odors

Has not been personalized, specially sized, or otherwise customized

Is accompanied by proof of purchase

We do not offer cash refunds on approved returns or exchanges.

If an exchange is approved and the replacement item costs more than the original purchase, the customer is responsible for the difference. If the replacement costs less, any approved remaining balance will be issued as store credit.

Custom & Personalized Orders

Items made with customer-selected personalization or special specifications are final sale and cannot be returned or exchanged unless there is a manufacturing defect or we made an error on the order.

This includes, but is not limited to:

Names, initials, monograms, or other personalization

Custom leather colors or combinations

Custom tooling or artwork

Customer-requested design changes

Special measurements

Custom sizing

Special-order materials or components

Please carefully review all names, initials, measurements, sizes, colors, and other customization information before submitting your order.

Shoes and Sized Items

Our shoes and other sized products are also built after the order is placed.

Customers are responsible for reviewing our sizing information and selecting the correct size before ordering.

Non-personalized sized items may be considered for exchange if they are returned unworn and in new condition and otherwise meet the requirements of this policy.

Items made using custom measurements, special sizing, personalization, or customer-requested modifications are final sale unless there is a manufacturing defect or Rockin Diamond Leather made an error.

Damaged, Defective, or Incorrect Items

We stand behind our craftsmanship.

If your item arrives damaged, has a manufacturing defect, or we made an error while building your order, please contact us as soon as possible.

When the problem is determined to be our responsibility, we will work with you to repair, replace, or otherwise correct the issue at no additional cost to you.

This applies to both standard built-to-order products and customized products.

Starting an Exchange or Reporting a Problem

Before sending an item back, please contact us at:

rockindiamondsllc@gmail.com

Please include your order number, an explanation of the issue, and photographs if the item is damaged, defective, or incorrect.

Do not send merchandise back without contacting us first and receiving return or exchange authorization.

Return Shipping

Customers are responsible for return shipping costs on approved exchanges unless the return is due to a manufacturing defect, shipping damage, or an error made by Rockin Diamond Leather.

We strongly recommend using a trackable shipping service. For higher-value merchandise, we also recommend purchasing shipping insurance.

Rockin Diamond Leather is not responsible for return shipments that are lost or damaged in transit.

Return Address

Rockin Diamond Leather
19091 East 1220 Road
Sayre, OK 73662

Exchange Processing

After an authorized item is received, we will inspect it and notify you whether the exchange or store credit has been approved.

Approved exchanges are normally processed within 2–3 business days after inspection.

Because replacement merchandise must also be built to order, an approved exchange does not mean the replacement item will ship immediately. The replacement will enter our production schedule and will be made according to our current turnaround time.

Original shipping charges are non-refundable unless the return resulted from an error by Rockin Diamond Leather.

Production & Turnaround Time

Every Rockin Diamond Leather product is built to order. We do not maintain an inventory of finished products waiting to ship.

Your order enters our production schedule after it is placed.

Estimated turnaround times are listed on our product pages and may vary depending on:

Current order volume

Complexity of the item

Customization requested

Availability of leather, hardware, and other materials

Turnaround time refers to the time required to make your order and does not include carrier shipping time after the finished product leaves our shop.

Because handmade leatherwork takes time, we ask customers to consider our posted production schedule before placing an order needed for a specific date.

For questions about an order, sizing, customization, production time, or an exchange, please contact us at rockindiamondsllc@gmail.com.